Rehab in San Diego privacy notice
What this San Diego rehab site collects
Our San Diego rehab information site gathers only what a call or form needs: your name, your phone number, and whatever you opt to share about insurance or your circumstances. When you ring the helpline, a treatment advisor picks up and asks for the minimum details required to help locate care. Nothing further is sought, and you may skip any question and remain on the line.
We collect your name and phone number so a treatment advisor can return your call about rehab in San Diego and nothing more unless you offer it. Insurance details are optional and help advisors check which of the 60 SAMHSA-listed facilities in the area may fit your coverage. A short note on your situation, such as what substance is involved or whether someone has withdrawn from alcohol before, helps advisors point to the right level of care. You are never asked for a Social Security number, payment card, or medical records through this site.
Why we ask for insurance details
We ask about insurance because the type of coverage often decides which programs a person can realistically consider in San Diego. Of the facilities listed through SAMHSA FindTreatment.gov in the area, 31 list private insurance, 36 list Medicaid, and 16 list sliding-scale fees, so the answer changes what advisors suggest.
Sharing optional insurance details lets advisors match you with San Diego programs that list your coverage type instead of reading a long, unfiltered list. If you would rather not share coverage, then advisors can still describe free and low-cost options, including the 21 facilities that list block grant funding. Situation details work the same way. A sentence about daily drinking tells an advisor that medical supervision during withdrawal may matter, which is general guidance, not a diagnosis. This site does not diagnose anyone and does not provide treatment.
Times we share your information
Your details go to a treatment provider only if you request a connection, and from then on that provider manages your information under its own privacy rules. That handoff is the one reason we share anything. Should an advisor pass your name and number along to a facility, that facility may reach out about intake, and its own notices control what follows.
Only after you request connection to care in San Diego does your information reach a licensed provider, and never before that. The call is free and private, and speaking with an advisor obligates you to no program. Nobody is admitted from a phone call alone, and no advisor can promise a bed, a coverage decision, or any specific result. If you decide against being connected, your details stay with the helpline and are shared nowhere else.
Call recording and record keeping
Calls to the helpline may be recorded or logged for quality and training, and a notice plays at the start of each call so you can decide how to proceed. If you prefer not to be recorded, then you can end the call and reach the same advisors through the website contact details instead. Recordings and call notes are kept only as long as needed for those purposes and for any record-keeping the law requires, then deleted.
Call recordings are kept for a limited period and then deleted under our retention schedule for San Diego callers unless a longer hold is legally required. Form submissions follow the same rule. You can ask what we hold about you, request a correction, or ask for deletion by using the contact details below, and we will explain any limit that applies.
We do not sell health information
We never sell health information, and we do not swap caller details for marketing or advertising lists. Information about substance use is sensitive, and California law layers extra protections over the federal rules that bind many providers. Should anyone outside the helpline, or a provider you asked us to contact, request your data, we turn it down unless the law forces disclosure.
We never sell health information collected through this rehab in San Diego helpline to advertisers or data brokers and we do not use it to build marketing profiles. Aggregated counts, such as the 43 facilities in the area that list telehealth, come from public SAMHSA listings and never from individual callers. Authorities such as SAMHSA publish the public facility data this site summarizes; the federal parity law and the state Medicaid program shape coverage questions, and advisors can point you to the right office without needing your records.
Questions about this San Diego notice
Questions about this notice, or requests to review or delete what we hold, can be sent to the helpline through the contact details published on this site.
Should any part of this be unclear, ask an advisor before giving out details you would rather hold back; in either case, the call costs nothing and stays private. During a medical emergency or crisis, call 988 or 911 rather than waiting on this site. For treatment referrals, the SAMHSA National Helpline at 1-800-662-4357 picks up at any hour.